Complaint Box: Doctor Appointment

New Jacket from Auntie Sue
Ugh. Today was Jane's one year doctor check up. Everything is fine -- she's growing (and actually slimming down because of all the walking), but the WAIT just to see the doctor.

We had an 8:30 appointment, so we were there by 8:20.

Check in Lady: Have you filled out paperwork?

Me: Well, we've been coming for a year now, so yes we have.

CIL: Oh no, if you haven't been here since October 9 of this year you need to resubmit your paperwork.

M: Why didn't anyone tell me this?

CIL: They were supposed to tell you to come 45 minutes early for your appointment when they called to remind you. I'm sorry. Here, fill these out.

Uh ... I guess that means it takes 45 minutes to fill out AND for some numbskull to type everything into the computers.

I had forgotten to bring my ring sling, so I was actually holding Jane while writing out everything. I don't understand why they didn't just input the previous charts' information into the computer system since they were still going to have to type in whatever I was writing on this stupid piece of paper. Otherwise they could have sent me an email with a link to a form and I would have typed it in myself. ARGH.

I was overly pissy and sloppy in the writing. On the important parts I wrote as clearly as I could with a 23 lb. toddler squirming in my too weak arm. My signatures were illegible, I put down Shawn as a contact "outside of the household" before I realized that made it seem like we weren't together (we most assuredly are!), but I was hurrying through everything hoping I could still keep my 8:30 appointment.


The waiting room was FULL of sick and well kids. There wasn't anywhere to sit after I got up and picked up my driver's license and Jane's insurance card (both of which they should already have copies of, but whatever). We ended up eventually sitting at the end of a row where Jane could see TV -- she didn't watch it consistently but she did relax and look at a few minutes of Phineas and Ferb. BAD MAMA!

We weren't seen until after 9:30. We didn't leave until nearly 10:30 what with additional waiting in the exam room -- both for the doctor and later for the nurse to give Jane her shots.

If I were a better person I would have been happy to wait, thinking about how lucky we are to have access to medical care in a clean, safe and warm clinic. Jane wasn't upset. She liked being out and about and seeing all the other children. My sweet baboo.

1 comment:

Sydney said...

Well, if she had to see TV, I'm glad it was Phineas and Ferb. If I were blogging about shows I watch, P & F would certainly make the cut. :)

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